ORDER CANCELLATION OR CHANGE

If you decide to cancel or change your order, you can do so within the first 30 minutes after you placed your order from our website. Please follow the steps below to change or cancel an order:

1-Log in to your CHELEBI account. If you do not have a CHELEBI account, you can create an account quickly and easily by clicking on membership button on the upper right corner of home page.

2-After log in, click on the membership button on the upper right corner of home page and go to “My Account” page and click on “My Return Requests” section on the left menu.

3-Click on “New Request” button on the upper part and select the order that you want to cancel or return on the opened page and state the reason and types of cancellation and return. Also please state your opinions in the notes section. After filling the form, click on the “Save” button on the lower left corner. Your cancellation/return request will reach to us and we will put into the necessary procedure into operation by contacting you.